1. Can you an you tell me when new products or special promotions are announced?
Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.

2. What is your privacy policy?
We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.

3.How do I order a personalized bag?
Personalized bags or cuffs can be placed as a special order. Simply contact us at specialorders@sherrywolf.com

4. Why do special orders take 2-4 weeks ?
Our handbags are made using the finest quality leathers, fabrics, and stones . Our expert craftsman, artisans, design and office team work together to produce and fulfill orders in a timely manner. Every handbag is hand made to your specifications by our talented staff here in New York.

5. How do I clean/ care for my bag?
Take care when wearing/ carrying lighter colored leather handbags, as they do attract dirt and soot more readily. Please make sure handbag bottoms do not rest on floors. Please make sure to not leave handbag(s) in direct sunlight for extended periods of time, i.e. store windows, back-seat of car etc, as this tends to fade color. These are very special bags so we recommend that you do the best to take care of your bags , especially the washed lamb which is more fragile then leather.

6. Does the bags look exactly like what we see on the website.
The color on your computer screen could be slightly different then in person. That being said, most customers find that they are happier when they receive their bag. The leathers we use are fabulous!

7. When will my order be shipped? When will it arrive?
If your order was placed Monday thru Thursday it will be shipped the same day or the day after if it is in stock. If your order was placed on Friday, it may be shipped the same day, if not it will be shipped on Monday. Order that require customization may take up to 7 days after completion of the bag to ship, as we will be crafting the item to your specifications. You will receive an e-mail confirmation once your order has shipped. For your protection, all orders are subject to review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

8.What's the status of my order? How do I track my order?
Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

9.What are my payment options?
We accept Visa, Mastercard and American Express.

10. Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

11. What is your return/exchange policy?
We guarantee our merchandise to be free of manufacturing defects. All items purchased can only be returned within 30 days for an online store credit. There are no refunds. This is a credit that can be used towards any merchandise on the website. We will only refund returned shipping charges if we sent the wrong item. We do not accept returns on products that were not purchased via this website. If you have purchased from an authorized Sherry Wolf retailer and you wish to return/exchange/refund your bag, you must bring it back directly to the seller. Returns & Exchanges will only be accepted with a completed return form. A return form will be included in your shipment.

12. Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

13. What happens if I order something that you don't have in stock?
Although we make every effort to keep items in stock, occasionally we do sell out of products. If we are out of stock on an item that you've ordered, we will notify you via email and any changes will be reflected in your total as well as your shipping confirmation.